![]() This nonsense needs to stop! Petco has done nothing to make this right. He treated like a criminal and humiliated me in front of his staff and other customers because he enjoyed belittling a minority woman. That manager has a serious attitude problem and he provoked me and kept at it until I became very upset. What is saddest is that my beloved cat who really needed this gel is not getting it. A lot of my time was wasted and Petco doesn't care. This happened because one store incompetently filled the order with kitten formula instead of the cat formula and the other store refused the exchange. ![]() I have asked them for a refund and am not getting one so I had to ask my bank to put the charge into dispute. I called Petco and they promised to overnight the correct formula but then never followed through and have refused to address this issue. He took the kitten formula gel and threw it and then refused to exchange it for the cat version of the gel formula and then refused to give back the kitten formula until I had to beg him (he enjoyed every minute of this and as a minority woman I left the store in tears).
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